Wednesday, February 5, 2020

Collaboration Assignment Example | Topics and Well Written Essays - 500 words

Collaboration - Assignment Example However, this mission would never be achieved owing to the situation in the agency. Similarly, some internal factors are influencing the operations of the agency making it underperform in meeting its goals. EHSA is facing many challenges, which is emanating from the conducts of its employees. The challenges may hinder the agency from realizing the positive results which it wants to deliver to the people since employees are the agents. One of the issues affecting the organization is the lack of commitments among its staffs to serve the people. Customer care services are very poor making some clients to go back unattended. This is very dangerous for the existence of the agency. Secondly, the organizational staffs are breaching confidentiality of client information. In many cases, the workers have openly compared clients information; a practice that is unlawful and punishable. Therefore, the current stage of the agency is below in the inter-organizational process. Hence, there are much more that the agency management needs to do in order to rescue the situation. Many methods and strategies that the agency can use to improve its services and to realize success in all that it does exist and can be put to use. One of the methods is improving customer care service to the level of clients needs and expectations (Woodside & McClam, 2014). Currently, the agency frustrates clients, and most of them go back without being given the attention they demand. Hence, there is a need to restructure personnel who frustrate clients and inform them of the expectation. This may be done by offering training services in areas related to customer service and advising them on the importance of clients to the agency (Rosenthal, 2012). Secondly, the agency can develop a privacy policy aimed at cautioning its employees and giving guidelines in relation to privacy (Rosenthal, 2012). There are many laws that

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